Finland post launched online shopping return new business

Recent moves frequently, post -- after mid August announced plans to divest the printing business, and with the online payment company Suomen Maksuturva cooperation, jointly set up a new joint venture company Itella Maksuturva, scheduled for this fall launched a new return service.
Finland post hope, through the company into the field of payment, the convenience of customers more convenient for online shopping goods.
On both sides of the joint venture company Itella after the establishment of Maksuturva, will open 24 hours all-weather Returns Service -- customers can inform retailers through the service, make a return to apply to a product, and print out the return address labels. Retailers can timely tracking logistics, and safe disposal of the return of goods refund.
For the 2 kg of return package, online shopping users only need to parcel marked is customer returns, while indicating the recipient contract number, can be self service delivery in the outlets of Finland post. If the customer wishes to receive the return acknowledgement of receipt, need to postal outlets for. In addition, for the return package size also has some basic limits, such as the package of the length and the width of high up to no more than 90 centimeters, the length of not more than 60 cm; for tubular goods, the length of not more than 90 cm.
If the package weight more than 2 kilograms, consumers need to go to the post office to get a customer return label. The initial sender can also print customer return label, but also in the sent items will return label attached to the parcel.
Notably, the return of service for the cross-border retailers, and the process is more convenient. If transnational retailers sent to outside Finland, only need to register a postal address in Finland, you can send and return the business through the postal address.
Finland post on the media, European regulators are coordinating the delivery and return of product standards, the return mechanism within the framework of the European Union, is expected in 2014 June officially launched.
Finland postal business operation Department is responsible for Akesu, Harper said: to a large extent, online retail business growth, so that consumers feel that online shopping has become a convenient way to shop. But in fact, the recipient does not comply with the order status, most consumers do not know how to deal with.
"Based on the original logistics operation experience, the company introduced the payment security services, to help consumers to better communicate with online sellers. Build a more clear return business process, will bring a better shopping experience for consumers, and makes people more confidence in online shopping." Harper said.
The Finland Post said, the new service will make full use of the service platform of intelligent Suomen Maksuturva payment, the platform was launched in 2009, and has been associated with a number of online retail platform interconnection. This will make the past in return business some artificial process becomes automated, and saves the cost for the enterprises.
Suomen Maksuturva CEO Mikael said that at present, although the success, online retail sales accounted for less than 10% of Finland online than in the total retail transactions, but analysts predict, people's consumption habits change will bring the rapid growth of online retail.
"Online shop has clearly felt a kind of trend, only through the store marketing has not gained the favor of consumers, establish a standard return service has become an indispensable tool of competition. In the face of global business shop, this trend is particularly obvious." Success said.
The latest research from IPC shows, online shopping return has become a major obstacle to development of cross-border business. At present, the main factors restricting the development of cross-border online shopping include regional differences in language, payment platform interconnection, delivery channels, goods through customs risk compensation disputes, difficult, difficult outside supervision.
In 2012 October, the Congress of the Universal Postal Union Doha of Qatar, 192 members passed on the development of new cross-border return business plan. At the beginning of this year, the Universal Postal Union announced that it has started the program related R & D work, the project will achieve the airmail docking, docking, payment and delivery of navigation links between the interconnection platform.
In addition, the Finland post is not the first to see the trend of the company. In mid September 2012, DHL global mail company announced that, for the euro area B2C retailers, provide return service -- "DHL de" service (DHL Easy Return). The new business is launched, consumers can generate a return label in the return of the portal website, and the eighty thousand delivery point in the EU's return, but also the real-time tracking of goods in return period.
In addition, in the early to Finland post in July 17th, the United States postal service will be announced in August 15th this year, began a two-year cross-border online shopping return service test. The customer pay via postal channels, can obtain a return label, online shopping customers can print the label, and the goods are returned by the postal channels. Products are usually less than 30 kg weight, can use the IMRS service returns, and provides package tracking service.
The service is currently on the Canadian and Australian online sellers to open, then will be greater scope for promotion. "The return of business is an integral part of cross-border online shopping, by postal channels can further promote the development of cross-border online shopping.