UPS international express published online shopping customer experience study

UPS international courier companies and the United States Internet information service provider comScore on 3100 online shopping customer conducted a questionnaire survey, published " online shopping customer experience research report ".
" Report " analysis, consumers' online shopping behavior and preferences focus after shopping experience. Therefore, to improve the online shopping refund process to improve customer satisfaction, thereby enabling retailers benefit.
The studies also focus on the analysis of the cause consumers to return or to a friend recommended retailer main factor; consumers to smooth the check-out flow requirements and they think that the most valuable delivery.
Investigation shows, simple return flow is very important, 63% of online shopping in the prior to the purchase decision will consider the retailer's return policy; nearly half of online shopping and even said, if there is a liberal return policy, they will be more frequent shopping and referrals, retailers. Research conclusion emphasizes the importance of customer loyalty, improve returns process helps retailers seize potential business opportunities for growth.
" Report " also for retailers to provide how to strengthen customer online shopping experience views after, pay more attention to these factors is beneficial to improve customer loyalty. If the retailer wants in the intense competition environment to enhance sales and keep good profit rate, need to know the opinions and suggestions.
Study further shows, client for streamlined checkout procedures, rich brand and products and online delivery tracking very satisfied. Not so satisfactory is the flexible delivery date, 2/3 of the online shopping to choose the cheapest way of delivery, more than 40% of the online shopping choice delivery 2-3 days, nearly 1/3 people are more willing to in the evening. Overall, the delivery rate is 48% of the online shopping is not willing to wait for more than 5 days of parcel delivery is one of the important factors, 1/3 of the online shopping for those who would rather for faster delivery.
In addition, online shopping for delivery tracking function of appreciation, it makes them know parcel arrive; 46% said in a predetermined time receiving their recommended online retailer of reason; in the course of delivery, have rearranged the routes and the 2 hours delivery window function is also very important.
UPS international express express, online customers buy expected delivery speed, convenience and flexibility improvement, this is also the company introduced a flexible returns and " I choose " solutions, which can make the customer control delivery time and place.
MYEX Fujian Asia International Express