Hermes said2012 will force the emerging market

With the British company in 2011 the overall profit decline, the slowdown in the growth situation, Hermes said recently,2012 will be the main concern of new markets, seek growth opportunities.
Hermes company will invest and two new services and network, and plans to invest 15000000euros for the purchase of 18000stations, package tracking scanner, as the De-Mail e-mail service increase user identification services. The future, the company will also introduce three hour time slot ( morning, afternoon, evening) delivery service.
2011, Hermes company operation restructuring, closed and Swiss post venture PrimeMail, withdrew from the mail market, and actively expand investment parcel processing network, these changes will make the company pay more attention to the future profit growth.
Hermes UK CEO said, at present, companies in the UK delivery network has expanded to 20sites, in Warrington, Gatwick to a delivery site. In 2012, the company strive to achieve15%-20% sales growth. In 2012June, Hermes British company initiated a new package store network, covering the25boroughs, in stores and other retail stores with 522package store, and is expected by the end of 2012the number of expansion to1000, for customers to receive or return the parcel to provide more choice and convenience. In addition, the company parcel delivery site number is expected to increase to 25by20.
In addition, by the end of 2011, Hermes and DPD joint venture in Russia has been officially put into operation, in 8 major city to develop 300package store. It is expected that in 2014, the company will be in Russia's44city to open a 1500package store.
Recently, Hermes UK on its main customer survey said, social media and chat tools in network and catalog retailer electronic commerce service to play a greater role in.
Findings shows,2/5of the respondents believed that the chat room is to communicate with customers an indispensable part, wherein Twitter and Facebook use rate is higher, respectively 21% and15%. Nearly half of the respondents believed that customer feedback speed and capacity is one of the main factors determining customer satisfaction. According to Hermes, new communication channels may be improve the customer experience is an effective way to.
Investigation shows at the same time, in recent years the parcel query and delivery certificate two home delivery business innovation greatly improves the quality of customer service, one of the two operations of their respective contribution rates were35% and20%, text messaging to remind the contribution rate of 13%, these services are improving customer satisfaction.
Hermes UK service responsible person said, improve the customer experience is online and catalog retailer business development an important booster. Faster and better customer service help to accelerate the delivery process, higher customer satisfaction, and ultimately create a good brand value and effect.