Domestic express how to become bigger and stronger

Yuantong express the joining trader wang, because no promises subsidies head office in place, he and corporation between also appeared a few differences, and now he has quit yuantong in hainan join operation, compensation plans he also does not have method.

 

Wang: some questions I with headquarters reflects, some commitment is some, we also communication is bad, is not down some that grant what.

 

Then when contacted to yuantong express east China district of zhengzhou-kaifeng airline manager, he tells us, and most domestic express company is same, yuantong express is adopted to join contracting, financial self-sufficiency operation mode, he tells us, the National Day before and after the heavy rain makes express cannot send hainan, plus hainan joining trader internal management does not reach the designated position, causing ya-wun express blasting storehouse, complaints jumping. Therefore, corporation from October around 20 stopped in most parts of the country to send to hainan express business, but for a legacy of hainan branch like Chen such problem, Chen oneself say lost item is a camera, but in express before, both sides did not undertake on-site inspections, whether the camera, they can't judge, claim the company are discussing.

 

Wang: we've been in the wake of this one thing, to deal with this one problem now.

 

Small jia through everyday items, and send by express mail lost because what reason? We found together with small jia the daily express company. This is in Beijing sijiqing hna everyday express the franchise store. Reporter noticed that this is a two rooms one-story houses, no sign, the ground scattered pile up the express pieces.

 

Small jia: what do you think of this past, saying, come over to throw a throw a, conveniently take one who knows.

 

Reporter: really.

 

Small jia: it is.

 

Small jatti and then ask him to staff how to compensate for the loss of express pieces.

 

Small jia: I ask you today is for me this matter you are how to handle?

 

Staff: processing words I here also can't deal with it, we'll return you directly find his manager!

 

Small jia: your manager when he would return.

 

Staff: this afternoon!

 

Small jia: this afternoon above, you tell me what time.

 

Staff: this time I'm not sure.

 

Have waited for more than two hours later, the manager still doesn't come back, small jia have to and called the manager's phone.

 

Express company Korea manager

 

Korea manager: you now things I've worked with the other company also contacted, responsibility words in our salesman side, in our company here, I also had connection with salesman, he may agree to accompany you 100 dollars, is 27 to give you compensate.

 

Send lost express price is 200 yuan, but, after consultation, the manager finally consented to replace the express compensate 100 yuan, and let little jia write a receipt.

 

Small jia: received hna everyday express delivery, the reparations 100 yuan.

 

Just show I found, two problems express companies are joining trader. Actually, this is not a coincidence. Domestic private express company in the development initial period for low-cost expansion, and often would opt for system operation. According to statistics, 2009 national franchise express company business income reached 275 million yuan, accounting for the domestic market share of around express 58%. But this rapid expansion modes also to express profession brought malpractices.

 

Express profession, although the rise of the network shopping with ushered in the round, but once the peak development survey, we see that the industry management confusion, good and evil people mixed up, the good and bad are intermingled situation but didn't get the basic improvement, on the contrary, also has caused a lot of consumption disputes and complaints. Why does a originally opportunities huge sunrise industry now will encounter development bottleneck? We continue to see the reporter's investigation.

 

GongJinFa is ShenTong express the joining trader, this day is on Saturday, early in the morning, GongJinFa came to the office. He tells us that the company had been established for 5 years, his express business do though is very prosperous, but always also didn't earn much money.

 

ShenTong express hainan joining trader GongJinFa

 

GongJinFa: loss was sure to say, but profits very low is much lower.

 

We understand that, generally express participation in the company, for one-off pay a certain amount of risk deposit and network construction fee 10,000 yuan, can add express company in the national network, join enterprises of financial self-sufficiency. GongJinFa said, join later, just discover express not do, he gave us calculate an account, the company sent a thing has 1.5 yuan of delivery fee, but here include an express from hainan airport after landing until customer hand of all cost, almost no profit.

 

GongJinFa: into the storehouse the piece in fact we are losing money, it shall is losing money. Because delivery fee piece, it should apply to delivery costs for, it is more than this number.

 

GongJinFa said, express profits mainly in charge express, accept a Courier, at an average 8 yuan to calculate, throw in addition to express in 10% commission, will give the destination 1.5 yuan delivery fee, plus and flight costs, expenses and packaging companies face single charge probably need 3 yuan, finally hand profit was three dollars.

 

GongJinFa: not support staff and operating venue these words, probably should be three dollars this appearance.

 

GongJinFa said, express to fast, each tache need financial support, and must open in relatively logistics quite centralized place. His own hainan, into pieces far more than a piece, both scale probably for silverware, so their life isn't easy. Because accept express profit taller, so express company will take time to try to use in charge, and to express delivery, it appears unavoidably delay.

 

Reporter: to customers hand inside the longest how long?

 

GongJinFa: half month so or so.

 

We note that, ShenTong hainan branch express sorting all by artificial operation, everyday send express 7,000 pieces around. The operator teacher told us that five years ago when he came to the company, usually just sent 1980s-mr pieces, but now, a day on a piece 100780 sent for him is commonplace, many parts of time is really no guarantee that one can handle knob express delivery completed.

 

Teacher: 101 several pieces of operators.

 

Reporter: this quantity is you sent word had the most?

 

Teacher: the least operators.

 

Reporter: the least?

 

Teacher: yes, operator from a month since is the minimum.

 

Operator teacher said, because this thing is weekend, it isn't much, just before we interview on the day he also made a 204 pieces of personal record.

 

We learnt, join system operation can at relatively low cost to swiftly realize nationwide network layout, therefore become numerous private express company in the development initial period of choice. According to statistics, at present, the national total express company more than 10,000 homes, including the ministry of commerce register put on record of more than 5000 home, China's GDP per increases by 1%, China's rapid industry will equal to three times faster growth. Although the rapid growth, but most domestic express company, it is to adopt join contracting, financial self-sufficiency operations. Join the company has no fixed office space, rent bungalows, several telephone, a few electronic bicycle was opened for business, franchise express company prevalent "small and weak, big but not strong" phenomenon.

 

Hainan postal administration chief WuTieYan

 

WuTieYan: objectively see, let's online shopping developing very rapidly. We see from hainan in the market, 1 to September of data analysis, we are growing 44% it. Some private enterprise processing power is weak. So when business occasional increase exponentially, they swamped.

 

In ShenTong express and yuantong express interview, manager told us, express market this cake is really huge, but they are really no appetite digestion.

 

ShenTong express limited company President XiChunYang

 

XiChunYang: according to our this year's expected is 2 million pieces, every day, but now we will achieve 240 million, 230 million every day, so I couldn't keep up with the supporting.

 

Yuantong express of President of limited company of YuWeiJiao

 

YuWeiJiao: the somebody else say no business to do now is eliminated, have business do, then a lot of enterprises do not go down, let the market to pressure across.

 

Want under this cake, first need to increase the manpower, expanding field, and this means capital investment, which is in low profit among many struggles of private enterprise of soft rib express.

 

YuWeiJiao: venues of devotion, staff the improvement of living conditions, and points inspection centre, and other central hub of the long-term development of a planning of be born, can realize the need of economic matting.

 

XiChunYang: if profit is very thin, if you can imagine, for infrastructure investment, software and hardware input, and could not follow ah. Eventually lead to express our best service to keep up.

 

The personage inside course of study tells us, more than we see of hainan, like the rest of the country's Courier industry were also has been in quantity, small scale and strength weak state, everybody in ZhongDiDuan market, 80% from the Internet shopping hitwise. And e-commerce itself is playing CARDS, and, thus, low compression private express the profit space for the company. So, how to express profession out the bad service of low price of vicious cycle? Listen to the analysis of the parties.

 

In 315 consumer electronics complaints nets, deputy secretary-general WangFuShan tell us, according to statistics CSPB nearly three years, every month complaint rate row in the top five were largely franchise mode of private WangFuShan express company, deputy secretary-general said, express complaints, the trouble is the largest compensation, to express cannot arrived in time even express items lost how should compensate, at present the lack of unified regulation and supervision, can only rely on express company proper motion regulations.

 

315 consumer electronics complaints nets vice deputy secretary-general WangFuShan

 

WangFuShan: for instance, now some enterprise he launched CiChen reach, or what is the next day or how one time, so you to him this time should have a clear definition, if you don't reach the time to it, then you should bear the responsibility for it.

 

WangFuShan tells us, at present, arrived in time to express cannot complain, there are few consumer can get compensatory. Express industry as soon as possible much-needed unification service standardized and clear the liability for compensation.

 

WangFuShan: I think the word, this should sum recoverable should give him a little more, of course the specific amount, so I feel I can, the industry with consumers can make hearing or what a form to consult.

 

Internationally, express is called the race against time work. Some of the world's top 500 express industry multinational companies are introduced, and the prompt service and overtime compensation strictly to unify. Such as American express giant fedex to assuring customers domestic goods not overnight, even express delivery also can be in the next evening 10 a.m. 30 points before delivery. The chairman of the company guarantee: "as long as delay 60 seconds, a company has a refund.

 

China ShaoZhongLin express vice chairman of the association

 

ShaoZhongLin: I know they these express company operation plan based seconds to plan, not in minutes, more is not calculated by the hour, not by minutes, more is not by the hour.

 

This is fedex headquarters Memphis work scene. When fedex global operation monitoring center of the clock points to 23 when 11 points, the first aeroplane arrived in Memphis. Followed by loading and unloading workers to the apron driving locomotive hug discharge, generally speaking unloaded a plane of goods is only 20 minutes. Followed by the goods according to the size and weight of classification.

 

ShaoZhongLin: its distribution technology it basically is all automation to sorting, in a very short period of time, can accept to express can after sorting distribution after hair plane tress cars.

 

Fedex motto is "punctual world". The company for every FLT sketched the emergency plan, therefore, not under any emergency influence. One example is the sept. 11 in the United States after the nationwide campaign to implement empty, but federal express but in 12 hours renting 800 truck, continue to conduct express business, results most goods delivery time only a day later than provisions.

 

Fedex executives: I think it is technology makes fedex extraordinary, technology in many ways better than a human. Many instruments is our own developed, such as express track equipment, express pieces of barcode printers.

 

Experts tell us, at present China's largest state-owned EMS2007 years of sales express company is about 100 billion yuan, the biggest private express company downwind company has less than 40 billion yuan, while American express giant fedex in 2007, 94 billion dollars in 322 the turnover in fortune global 500 article 203 bits. Experts tell us that the world's largest express logistics enterprises, established in UPS1907, after a series of market means through mergers, rapid growth of account for high market share of firms.

 

Founded in 1971, fedex in the beginning of establishment of risk investment, listing and financing by won, m&a airlines, merger measures to gain market share counterparts, and become the world's largest express one of enterprises. Whereas China express industry, enterprise number though much, but generally small scale, competition ability is not strong. The national currently has more than 10,000 home express company, with a registered capital of 100 million yuan of private express company does not exceed 20, qualifying before four express company market share, insufficient still add up the whole market share 5 into, while American express company before four market share has more than 90 percent. Experts point out that, for our country the most private express companies, express companies rely on from joining trader there earn a fraction of management fee, but the joining trader because individual effort is less preferable, general also hard to increase in production and technology upgrading, if continue such a loose franchise mode, express industry is difficult to enhance competitiveness, the high quality service is not start.

 

ShaoZhongLin: gradually change that loose joined the system condition, there are some enterprises gradually in our marketing of regional business for retail, and distribution centers for retail. This is a kind of, the second we have express company it headquarters and the following express division is associated, everybody shares. Still have a kind of practice is to have some (join) outlets, it still better, relatively strong capacity, headquarters is to strengthen the management and control of its network, making it the enterprise internal constantly play its overall effect, which makes its decrees unblocked, making it the service standard can more unified fast.

 

Half an hour observation: use capital strength "pull" dynamic express steps

 

Whether the second economic size, or e-business, network shopping rapid rise to express profession creates a visible to the big cake. However, the development mode of birth defects, which many domestic express company facing the big cake, but inedible. And fedex, dhl-sinotrans these international giant compared to domestic express profession decade depend on is hit by sea tactics, express the way on a motorized bicycle ZouJieChuanHang. Such embarrassing caused this year the good express profession turns many express company write-downs, many enterprises because beyond their ability critical hitwise storehouse. Now our consumer life already more and more inseparable from express, hope this year's the benefit of the crisis can truly express profession produce actuation, let capital power to promote the ascent of the whole industry.