City Link signed a cooperation agreement with Virgin Media

Recently, City Link and Virgin Media signed a $1000000 contract, through the Virgin Media help, proceed to the transformation and upgrading of the service call center company.
Solution Virgin Media provides integrated Cisco unified communications (UC) platform and Enghouse interactive software platform, will enable the City Link to save operating costs at the same time, improve the customer advisory management ability. The solution of City Link will be the end of 2014 the overall operation.
Call center team 2000000 a year from across the UK advisory telephone City Link. Technical transformation will enable the team have the ability to understand customer information in the call, so as to reduce the service response time. The staff can share information more easily through the instant message or desktop sharing etc.. This means that when the customer consultation transfer, a lot of information no longer need to be asked again.
The service enables consulting more flexible. With one click input, customer call can be recorded, to video conferencing and instant messaging chat and other forms, also make the service team can see the customer information and phone number, but not the past call display and other simple functions.
The service also provides "instant messaging", such as "call", "call out," all my colleagues know each other's working state. If a team is working to resolve customer problems, they can search expert group on standby in the network, and then immediately transfer advisory telephone, improve customer consulting at the first attempt in rate.
MYEX Minya Express International
2014-02-14