Poland Integer.pl group cooperation and Samsung to develop electronic product warranty service

According to foreign media reported in December 5th, Poland package Integer.pl and South Korea's Samsung Corp after 12 months after the pilot, signed a global cooperation agreement. According to the agreement, the two sides will through the Integer.pl InPost package terminal network, cooperation "Samsung hardware warranty service". The self-service terminal Integer.pl has the function of "easyPack" will be an important part of Samsung "product protection scheme". Integer.pl will become a permanent partner Samsung logistics.
At present, Integer.pl company has installed 2750 parcels self-service terminals deployed in the global scope, and plan in the next few years, the number increased to 16000, a substantial expansion of the inclusion of self-service terminal network coverage and density in the world.
This parcel lockers is vividly called "package security bank", the consumer is not at home do not have a law to receive the parcel, the parcel leave here. In addition, consumers can also use them to deliver parcels, or items will be returned to the retailers and manufacturers.
Obviously, the pure and the function, all the functions of the application is not self-service terminal. Later, Samsung users only need to call the manufacturer Service Center, you can receive a message code, using the code easier to open a box in the InPost package self-service terminal nearby, the electronic products to buy free return, but 24 hours service.
Integer.pl said the pilot project, the consumer, Samsung in call service center, you can find the nearest InPost wrapped self-service terminals within minutes, they are sent to the samsung. Without waiting for the courier door-to-door to take to repair items, the uncertain waits often disturb the customer arrangement, high cost time cost.
In addition, Samsung customers in the use of the service, can also track routing product repair and repair returned. Moreover, the use of the Samsung exclusive services, users don't even need to provide your own return mailing address, electronic products repair after the good, can be directly delivered to a user selection, send InPost self-service repair package.
Samsung Poland management and service system for Konrad Szewczak said, "the project allows users to finish all the logistics process warranty by InPost easyPack services, greatly facilitate the users of electronic product maintenance, but also enhance the Samsung brand user satisfaction."
"Since 2012 November since the pilot, the project has received many positive feedback." Integer.pl CEO Rafa? Brzoska says, and Samsung to make firm further extended package terminal network, expanding the corresponding solutions of confidence.
"For our customers, companies not only need to expand coverage, terminal network, need immediate dynamic demand pushed to their international market." Rafa Brzoska says, "and the electronic giant Samsung cooperation, and is an innovation in our own mode of cooperation in the global market, is a major development in the cross-border supply chain."
At present, Integer.pl and its partners have wrapped the self-service terminal network coverage to 18 countries around the world, including the UK, Ireland, Australia, Saudi Arabia, Russia, Chile, Ukraine, Cyprus and Czech. In addition, the company is currently expanding network layout, will increase 6000 self-service terminal sites in France, Italy, Turkey, Holland, Switzerland, Romania and other 15 countries.
According to the company said, the next 4 to 5 years, the Asian area package terminal network extends to include Chinese, and further expansion in the American within the scope of cover.
MYEX Minya Express International
2013-12-16