Swiss post electronic service ePostOffice improve customer satisfaction

Recently, Swiss post with ePostOffice online new platform to further promote the development of online solutions, let the customer to hold higher levels of satisfaction with the service. It is reported, the customer satisfaction index has more than 2012.
As part of the service, ePostOffice users can choose to send mail directly to their private mail, or by sending online platform, e-mail to their numbers. Network platform will gradually develop their potential, and on 2013 to mid November launched internal pilot project.
For example, the recipient can receive the electronic version of the medical insurance, can continue to receive the bank bills in their private mailbox. At the same time, customers can also will own email archiving. Future, customers are also expected to solve all the problems of the invoice by clicking the mouse.
The company emphasizes a comprehensive solution to expand its letter business, because the core business will remain a cornerstone of the company's economic. Since 2006, the business entities in the service and digital services are integrated solutions to complement and support. Including printing and sent through the customer data or automation integrated email processing. A newly developed electronic mail platform to further expand the comprehensive solution of the Swiss postal.
According to the company's satisfaction on 37000 commercial customers and private surveys of customers, customers of the new improved product and service. This year, the customer satisfaction index rose to 80%, from 79% in 2012 compared to improve. The post office and sales department obtained from the private client satisfaction is particularly high, reaching 86%, and they are also alternative mechanism for postal and door-to-door service evaluation.
For other personal business department evaluation private clients more stable. For example, the bank's comprehensive service satisfaction is 85%, and the postal bus service for leisure travelers has reached 83%, both by the customers love.
As for business customers, customer satisfaction evaluation is better than last year, ranging between 78%-83%. The independent survey of 13200 private clients in Switzerland, Swiss post delivery quality is very high also, satisfaction for 92%, for seven consecutive years of more than 90%.
MYEX Minya Express International
2013-11-22