United parcel delivery speed survey said compared to online shopping more value free shipping service

The results of the latest survey shows that the main factors combined package, free shipping to retail sales is electronic, over half of the participants had to add items to the shopping cart to get free delivery qualifications, 4/5 of online shopping to avoid freight situation and wait two days for goods.
This is the third consecutive years comScore United Parcel survey, a total of about 6000 often online shopping consumer participation. The survey found, consumers are willing to free shipping to wait for some time, will purchase plan of goods add to cart is the most common way to consumers for free shipping qualification by, 58% of consumers had done this before. And 50% of consumers said, because the freight free and choose the most slow delivery. By contrast, only 7% of consumers said no to get free shipping and to take certain measures.
The study found the average time, consumers are willing to wait for online shopping goods is about 7 days and the first two years of research results. About 85% of consumers are willing to wait at least 5 days.
Therefore, the retailer to the consumer to deliver goods time window than the market understand some wide, but the degree of patience on transit time also depends on the sale of goods. For example, online retailers retailers selling the same product with local line may wish to deliver faster, but sales of own retailers will have more leeway in delivery time.
Although the results show that consumers are willing to wait, but retailers must and the shopping cart to buy disposable goods data analysis. Half of all consumers who delivery time is long or payment did not show the expected delivery time and give up shopping. Expected delivery time for more than 5 days to buy disposable were the most frequently, but don't provide the expected delivery time is the most easy to cause consumers to buy disposable.
More than half of the respondents said, hope that as soon as possible to see the total payment during the checkout process, but most prefer to see the estimated time of arrival, rather than expected delivery time.
Research shows, America consumers generally still hope that the majority of parcel delivery to home (74%), but also increased the alternative delivery options expectations.
Alternative delivery location, to send and delivery time window is considered to be the most valuable delivery options. For example, more than half of the respondents select merchandise will be "sent to shop" after the charge, and the 35% is the mail to store as a way to avoid payment of freight. The store traffic is very important for retailers, because 2/5 of the consumers to shop also buy other goods. However, changes to the delivery quantity flexible sexy to the satisfaction of the respondents date and package to send less than half.
Investigation shows, set the delivery expectations and consumers to control is also important. In the "consumers prefer delivery service convenience choice", 55% of the respondents chose "receiving contains about delivery time email or sms".
MYEX Minya Express International
2014-07-02