United Parcel known USA industrial enterprises are increasingly turning to B2B purchasing

United Parcel of 1500 companies was found after investigation, American industrial enterprises are increasingly turning to B2B purchasing.
The name "B2B procurement insight" survey found that, in 2013, more than 63% of the industrial products buyers in online purchase. These buyers have half will be at least 50% annual budget is spent on electronic commerce platform vendor.
For e-commerce purchasing preference for industrial products distributor provides potential opportunities for development, more and more buyers began to expand its existing suppliers use the network. Opened up a new path to buy Electronic Commerce website distributor for customers. 34% of the respondents said they were in 2013, online procurement in the existing supplier.
The survey covers five key areas: Research on purchasing process and supplier selection, purchase, supplier web sites, transportation, distribution and returned, after sale service and support.
The majority of respondents said, for the shopping experience, e-commerce site the supplier is similar to (56%), or (37%) than for personal shopping consumers. But this does not mean that buyers for B2C or B2B website shopping experience completely satisfied.
However, although industrial supplies are increasingly popular e-commerce, but the quality of the products, product visibility and delivery speed, the traditional purchase channels is still important. According to the results of the survey, B2B online buyers still want to use the traditional customer purchase method, such as catalogues, and hope to communicate with the sales representative.
In addition, the respondents think customer service support is particularly important, 68% of respondents said that, if the supplier site to customer service support and service characteristic, they are more likely to establish cooperation relationship with. 53% of the buyers think that the return process is very important, for example in the first delivery, attach a pre printed return shipping label.
United Parcel Express, buyers still needs to sales representatives and other ways to buy, but investigation shows, B2B and B2C buying habits become more and more similar. Electronic commerce website industry suppliers is necessary to provide a more positive customer experience.
When shopping on the Internet, some preferential policies will encourage Industrial Supplies Buyers make purchase decisions. 67% of the respondents believed that, the ability to contribute to the online shopping is extremely important. For online shopping discount, 64% of respondents think the distribution cost is an important factor to place an order before; 63% of respondents will be able to understand the real products as an important consideration; 63% of the respondents will can choose to view the purchase records and the expected delivery date for consideration before place an order.
MYEX Minya Express International
2014-05-26