TNT express concern about the customer experience with managing director

Recently, TNT express the addition of a board level the customer experience manager in Europe and America, and appointed general manager Chris Goossens post.
TNT express is currently on a cost cutting efforts, plans to lay off 4000 people. The company said, the new general manager is the key role to consolidate the company's experience in customer status.
Goossens will take measures immediately, leading the team to improve the customer experience, door-to-door delivery of customer experience. From the beginning of 1988, Goossens served as the sales, customer experience and business operations in the TNT express company in Holland in terms of global management position.
According to TNT, global sales director David Burton will take over the Goossens originally served as general manager of Europe and america.
MYEX Minya Express International
2013-11-27