DPD British company use of modern cloud technology upgrade IT customer service system

Recently, DPD British companies spend 1800000 pounds, customer service IT system upgrade, the use of modern techniques of the cloud, in order to enhance the service quality and user experience.
DPD ups and British cloud call center start-up NewVoiceMedia signed a $1800000 5 year contract, through NewVoiceMedia's cloud area contact center architecture, the use of cloud services throughout the customer experience in operation.
NewVoiceMedia says, the new model replaced the old presetting technology prior to deployment in the enterprise, will all network center merged into one, provides real-time analysis service has more flexibility for the DPD, with easy to expand capacity and more effective characteristics of disaster recovery etc.. The new platform analysis provides greater transparency for business module through the depth report and path, as DPD in enhancing the user experience provides stronger protection.
MYEX min Asia International Express
2013-03-29