Express claim application

According to our service provider, demands for DHL single ticket application service, the claim shall follow the following goods requirements.

To ensure that your company claims of smooth processing, please note the following requirements and please give cooperation.

Specific requirement as follows: (please see such as supplementary part first 6) strip)
1) claims occur, required by the consignee to the local DHL reflect, first by local instead of accepting and send them by the goods may refer to our claim, otherwise will not give accept,
2) must be submitted within seven days after delivery, and specify the above claim to a instead by,
3) also shall provide waybill and invoice,
4) any damage to the goods, must provide the goods damaged photos,
5) shall provide lost or damaged report to our company, detailing the lost or damaged commodity, type, quantity, unit price, total,
6) freight add value standard for the highest claim USD100.

In air transport process, often received customer due to delay or lost the goods occur to freight forwarders filed claim, if no claim to promptly and properly handling will seriously affect freight people relations with customers, even lose customers, but in processing, freight forwarders interests often and the interests of its clients or requirement of contradictory, so resolving contradictions become the key processing claim. Therefore, it is imperative to should be clearly those claims are freight people accept scope:

According to the Warsaw convention and the Hague protocol by IATA regulations, formulate and printed on the unification of the air waybill transport contract article 20 points out, waybill named harvest people meet the following situations must be within the prescribed time completes the express claim application to the carrier, make written complaint in excess of the prescribed deadline fails to make any written complaint, namely is regarded as the waiver shall enjoy the rights.

1. 13 (3) regulation: "if the carrier admitted that the goods had been lost or goods in should arrival date after seven days has not reached to the carrier and the consignee has the right to exercise by the contract of carriage of rights."

2. 26 (1) regulation: "unless there is evidence to the contrary, if the recipient in receiving goods have no objection is considered baggage or cargo have fully delivery and conform the document of transport. (2) regulation: "if there is damage, the recipient should press in found damaged immediately after the mention of objection, the latest carrier shall be put forward seven days after the goods received, if there is a delay, the latest in goods to the recipient should dominate within 14 days as of the date of protest.

3. 12 (4) and 33 regulation: "consignee once accepted air waybill and extraction of the goods, the shipper to cargo disposition namely terminated," this time only by the consignee to the carrier complaints, exercise the right of claim requirements, "But if the consignee refused to accept or cargo, or cannot waybill to contact with the consignee, the consignor is restored him to cargo dispositive power." That only in such a situation to the shipper shall have the right to lodge a complaint with carrier and claim. And at present freight forwarders encountered is usually the consignee again after taking the goods by the shipper to freight forwarders convey oral or written complaint, in this case, the freight shall refuse to accept, lest eventually won't solve practical problems, but delayed prescribed claims prescribed.

4, the consignee is best delivery guys in the shipper shall pack the presence of apart, and promptly found the damage degree, and inform the delivery man, Or afterwards the damaged goods timely photographed and contact with local delivery company. It is very important.

Secondly, we should deal with the two relations:

1 international trade and international cargo transport relationship. The international transport is an important link in the process of international trade, one of the direct impact on. But its claim program for, and trade claim program is separate of independence, because they reinforcements legal basis is different, is independent, freight forwarders in processing claim often receive the shipper with "consignee in upon receipt of the goods after, detection 200s, goods such as dishonored check reason for delay some or all of the payment, or cancel future orders to" for, such as freight forward some or all of the trading loss. This is in essence a kind of trade risk brokering, freight forwarders should require the shipper with luck "international trade law" laws to protect their own interests. Even if the shipper or the consignee legitimate access to each other mention trade the right of claim, also should not will air claim to solve trade problem solving as the premise, and to the freight forward the claims within the scope of the request. Both the same legal category shall not apply in air cargo, the consignor of his rights does not affect the relevant trade law provides rights, both can simultaneously, or first processing trade claim.

2. Of freight charge and claim relationship, freight is when the shipper shall be paid to the carrier or the carrier's agent cost, this is the anticipation behavior and responsibility, and the claim was in cargo transport process, or the arrival of the goods at the destination the postmortem behavior and rights requirements, the shipper will be affected by the international air transport law to the relevant provisions of the shipper with reasonable protection, if not into unresolved claim grounds, repudiation freight forwarders freight is no basis.

Above by fujian and express arrangement, we are committed to provide our customers xiamen international express delivery, quanzhou international express delivery, putian international express services etc

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