International express common problems and processing method to 2

FAQ

 

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(1) for the recipient address unknown, moving or go out to send

A sender provide new contact/address/telephone, to send.

B the sender requirements in the destination for giving up processing.

C the sender sends a request to return, and make sure to pay back charges

 

(2) the recipient refuse to pay the freight/taxes

A sender pay the freight/taxes, sent to the recipient

B the sender and recipient communications, the recipient are willing to pay the freight/taxes

C the sender's claim to send the same countries other recipient, and by the new recipient pay the freight/taxes

D the sender to plead for recipient, cost charge to a third party (must be the destination of the confirmation)

E the sender requirements in destination for processing, and give up pay the freight/taxes (depends on the specific destination the provisions of the state and decide)

F the sender sends a request to return, and make sure to pay expenses/taxes (depends on the specific destination the provisions of the state and decide)

 

(3) the recipient rejected express

A new address, will provide the sender express sent to the same countries new recipients.

B the sender and recipient communications, the recipient agree to receive express.

C the sender requirements in the destination for giving up processing.

D the sender sends a request to return, and make sure to pay return shipping charges.

 

(4) express in the destination to the sender, detained or the recipient provides producing area card/quota/standard invoices etc clearance material.

A the recipient or the sender provide customs clearance material, submit to the destination for clearance.

B the recipient or the sender can't provide customs clearance material, the sender requirements in the destination for giving up processing.

C the sender express requirements will return, and make sure to send a pay charges.

 

(5) express failure or lost

A sender and recipient communications, the recipient agree to receive express.

B the sender requirements in the destination for giving up processing.

C the sender sends a request to return, and make sure to pay charges.

 

(6) the customs shall not be imported destination country, must be rejected or destroyed.

A sender requirements in the destination for giving up processing.

B the sender sends a request to return, and make sure to pay charges.

 

(7) lost all or part of the goods is lost, damaged goods

A destination country has agreed to pay check.

B packing caused by inadequate goods damaged, missing UPS will not grant to compensate for.

 

 

• special remind:

• the sender requirements in the destination for treatment, must pay attention to give up whether by the sender to pay taxes, individual countries don't allow buckle in customs express in local destroyed, must be returned to the sender, primary parts and must pay the related expenses. Return According to the provisions of the state (destination)

• the sender express requirements will return to a hair, must pay attention to whether to need to pay taxes by the sender, at the same time should remind the sender of import and export customs for each express mail regulator is different, in a may need to express the import tax or customs.

• hair thing to have to pay attention to express if there is destroyed deadline.